Inspired by Salesforce’s 1-1-1 model, I led volunteering in India and built Qbrix to help SEs deliver fast, localized demos and impactful customer experiences.
Created impactful Salesforce Field Service release content showcasing key innovations like Harbour Cruise, Optimization, Quick Setup, and Appointment Assistant.
Launched “Friday Four Minutes for Field Service” — quick 4-minute demos simplifying Salesforce Field Service learning, boosting SEs’ skills and adoption.
Built demo components for chat transcript emails and restricted-word detection, enhancing Service Cloud realism, compliance, and customer trust.
Built Agentforce Scheduling to automate Service Appointments, enabling faster, consistent, and scalable Salesforce demos for Solution Engineers.
Created a dynamic framework to manage ad-hoc service commitments, enabling flexible, customer-specific tracking beyond standard Salesforce Milestones and Entitlements.
Reimagined Service Cloud for Aspire Lifestyles with Screen Flows, MuleSoft integrations, and real-time bookings, delivering a connected concierge experience.
Built a first-of-its-kind Epson demo integrating Field Service, VRA scheduling, and Contractor Portal, delivering a seamless, connected end-to-end experience.
Created Salesforce-powered automation for ExpressVPN, streamlining refunds and GDPR deletions to boost efficiency, ensure privacy, and elevate support.
Developed Qbrix, a dynamic framework generating localized Salesforce Field Service demos with regional data, empowering ASEAN SEs to deliver relevant, impactful presentations.
+65-96462965
abhaykacker@gmail.com
